Resources and answers for members, coaches, clinicians, school administrators, and organizational partners. If you can't find what you need here, our support team responds within two hours.
Platform setup, account creation, and initial configuration for schools, health centers, and community organizations.
How the platform works — the Member App, Coach Portal, Client Org Portal, and VLAP clinical coordination infrastructure.
Pricing plans, Medicaid billing setup and documentation, Title I funding, and organizational contract questions.
Clinical workflows, warm handoff protocols, VLAP signal context interpretation, coach-clinician communication, and outcome tracking.
Troubleshooting, system requirements, browser compatibility, API integration, SSO/SCIM setup, and data export.
HIPAA compliance, FERPA alignment, WCAG accessibility, SOC 2 Type II documentation, BAA execution, and privacy policy.
Answers to the questions we receive most often from school administrators, organizational partners, clinicians, and members. For questions not covered here, contact support at support@vaslhealth.com.
VLAP — the Vasl Language Analysis Platform — is specifically trained on 198,000+ language samples from BIPOC and LGBTQ+ youth communities, including 2,400+ AAVE and youth vernacular tokens that standard NLP models have never encountered. It detects culturally specific distress signals across five behavioral dimensions and surfaces that context to licensed clinicians before sessions — not to members, not to school staff, not to administrators. Standard platforms apply general sentiment models to diverse populations. VLAP was built from inside the communities it reads.
VLAP — Vasl Language Analysis PlatformNo. VLAP is not a chatbot and does not interact with members in any way. It processes language that members share through care channels — check-ins and coach messaging — and surfaces dimensional signal context to licensed clinicians before sessions. Members interact with certified coaches (human), peer groups (human-moderated), and licensed clinicians (human). VLAP operates behind the clinical layer, invisible to members, coaches, and school staff.
Clinician-facing onlyVasl Health is a web-based platform that runs in any modern browser — Chrome, Firefox, Safari, or Edge — with no software installation required. The Member App is optimized for mobile (iOS 12+ and Android 8+) and desktop. We recommend a stable internet connection. For clinicians accessing the Coach Portal with VLAP signal data, we recommend a device with a screen wide enough to use the two-column session context view comfortably — a tablet in landscape or a laptop minimum.
Vasl provides the billing documentation — CPT codes, service records, provider credentials — formatted for your district's or organization's Medicaid billing system. We do not bill Medicaid directly on your behalf; we equip your finance team to do so. For qualifying Title I school deployments, approximately 50% of contract cost is recoverable through school-based Medicaid billing for qualifying services. The estimated net district cost after billing recovery is under $18 per student per year at typical enrollment levels. Your exact recovery depends on your state Medicaid plan and student eligibility rates — we model this during your implementation scoping process.
See Billing & Pricing articlesClinical assessment instruments — including the PHQ-8, GAD-7, and others — are clinician-facing tools used to establish baseline measures and track member outcomes over time. They are not administered to members as self-service app features. Clinicians access assessment data, trend analysis, and outcome tracking through the Coach Portal. Members experience the coaching relationship and peer community — not clinical instrument administration. This distinction is intentional: clinical assessment is a clinician function, not a member-facing feature.
Vasl Health implements full HIPAA technical safeguards across all platform components. VLAP processes member language in-memory and does not store verbatim content after signal profile generation. Data is encrypted in transit and at rest. VLAP signal context is accessible only to the licensed clinician assigned to that member — not to coaches, school staff, org administrators, or Vasl team members outside the clinical supervisory function. Annual SOC 2 Type II audit. BAA required for all organizational deployments. Individual member records are never shared with school administrators or org staff under any circumstances.
HIPAA · SOC 2 Type II · FERPAAll Vasl partner deployments include a dedicated implementation lead through the end of year one — covering IT integration, compliance documentation, counselor and clinical staff orientation, student community alignment sessions (for school deployments), peer group setup, and the first Medicaid billing cycle. Pro plan deployments include a named Customer Success Manager for ongoing support. Enterprise deployments include a dedicated implementation and success team. No partner goes live without having completed orientation, compliance review, and clinical staff briefing.
When VLAP detects signals that meet crisis-level thresholds (CRS-category signals in the taxonomy), those signals are surfaced to Vasl's licensed clinical supervisor team for human review — with a 90-minute response SLA. A licensed clinician reviews the signal context and determines the appropriate response. No automated action is taken by the platform. For members in acute crisis, the 988 Suicide and Crisis Lifeline is integrated and accessible directly through the Member App. Human clinical staff initiate all crisis responses — the platform identifies and surfaces, humans decide and act.
Human-in-the-loop · 988 IntegrationOur clinical and technical support team is available by email, live chat, and phone. For clinical escalations — situations where a member's safety may be at immediate risk — contact us directly and mark your message urgent.